External Identities Hub Architecture

Formula5's

External Identities Hub Architecture

Customer Identity and Access Management (CIAM) solutions enable organizations to create and maintain customer profiles, authenticate customers’ identities, authorize access to specific resources and services, and manage customers’ consent and preferences. These capabilities help organizations provide personalized and secure experiences to their customers while maintaining compliance with data protection regulations such as GDPR and CCPA.

At Formula5, we understand that building and managing Customer Identity and Access Management, especially without a specialized knowledge, can be challenging.

External Identities Hub Architecture offers you an architecture design proposal along with initial scripts and source code to accelerate development of modern Customer Identity and Access Management platform leveraging Microsoft Entra External ID and Azure cloud services.

Challenges that organizations may face when implementing Customer Identity and Access Management (CIAM) solutions

  • Balancing security and convenience: CIAM solutions need to strike a balance between providing strong security measures to protect customer data and delivering a convenient and seamless user experience. Organizations need to find ways to authenticate users without introducing too much friction that might drive customers away.
  • Managing consent and privacy: CIAM solutions need to comply with data protection regulations such as GDPR and CCPA, which require organizations to obtain customer consent for data processing and provide customers with control over their personal data. Managing customer consent and privacy preferences can be complex, especially when dealing with large volumes of data.
  • Scaling to meet demand: As organizations grow and expand their customer base, their CIAM systems need to be able to scale to accommodate the increasing demand for authentication and authorization services. This can be particularly challenging for organizations that operate globally and need to provide CIAM services across multiple regions and time zones.
  • Integration with existing systems: CIAM solutions need to integrate with existing systems such as CRM, marketing automation, and customer service platforms. Integration can be complex and time-consuming, particularly when dealing with legacy systems or multiple vendors.
  • Ensuring interoperability: CIAM solutions need to be able to work seamlessly with different devices, browsers, and operating systems. Ensuring interoperability can be challenging, particularly as new technologies and standards emerge.
  • Managing risk: CIAM solutions need to identify and manage risks such as fraud, hacking, and data breaches. This requires continuous monitoring and updating of security measures to keep up with evolving threats.
  • Maintaining compliance: CIAM solutions need to comply with data protection regulations such as GDPR and CCPA, as well as industry-specific regulations such as HIPAA and PCI DSS. Compliance can be complex, particularly for organizations that operate in multiple regions and industries.

Formula5’s External Identities Hub Architecture – Capabilities

Modular and customizable basing on your needs
Support for User Activity Monitoring
Support for Verifiable Credentials and Modern Authentication Methods
Built with DevOps-first and API-first approach using containers on Azure

Powered by Microsoft Entra External ID and Microsoft Azure Cloud

Learn more from our video:

Shortly about Formula5:

“We help organizations with building and modernizing Identity and Access Management solutions so they can easily and securely provide access to their resources to both, internal and external users, with the focus on compliance regulations in Healthcare and Insurance industries.”

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